BAD SERVICES - BROKEN PROMISES

Good Day

MAK739560

I am now to point where i dont want any thing to do with Makro. THis order was place on 26.11.2017. On your website there was no problems placing this order or taking the payment. But getting our stock is the biggest battle. It is currently like world war 3. your wonderboom has no sense of understanding or willingness of the work urgent. I have place an order for double air mattress and pump on 26.11.2017 paid for this. Your website said 3-5days for delivery. today is 13.12.2017 and it is up hill battle to get my stock. I have report this to Nicolas who is the manager at wonderboom and he went and said there is no stock of the double i will upgrade your bed to Queen size and you will receive your stock on monday been the 11.12.2017 no stock has arrived. So on tuesday we called again Mag said you should get your stock by wednesday. Today we call to follow up on this order. Which is other battle trying to get hold of Mag, Nicolas or Ruan. I finally get thru to Helen who tells me she going to call me back and let me know where my stock is. Which is only a pump and no bed. But she is fully aware that Nicolas has signed the queen size bed off but she does not know where the bed is. I still have not heard from and i do not believe this is the service a customer is getting. BLACK FRIDAY HAS GOT NOTHING TO DO WITH ME, IF YOU TOOK ORDERS AND CAN NOT HANDLE IT, IT IS NOT THE CUSTOMER FAULT. I AM GOING ON HOLIDAY ON FRIDAY AND I WANT MY BED AND PUMP IF NOT I WILL BE SENDING MAKRO MY ACCOMMODATION. I WILL NEVER USE MAKRO AGAIN.