Bad services at Makro and samsung

Good afternoon

We purchased a Samsung Washing Machine and an Defy dishwasher on the 13th June 2020 at the Pietermaritzburg store.

Only the washing machine was delivered on the 15th of June 2020 and the dishwasher was only delivered a week later. The box was sealed so I assumed the goods was in order as there was no male at home to assist me in opening the box and the driver did not open the box for me to inspect the good.

We only opened both the appliances a month later to which we noticed that the washing machine had dents and scratches on the side of the machine.

We contacted the sales person and he advised us to take photos. We did take the photos and we forwarded it to Santosh the sales person. He then referred us to the appliance Manger Denzil in the PIETERMARITZBURG Makro store to which we had no assistance. Mr Denzil then advised that a Samsung agent would contact us. Ms Nonnie contacted my husband and advised that they cannot do anything about it. I tried to contact Ms Nonnie on numerous occasions but no response.

Mr Denzil contacted us last week to ask us if the Samsung agent contacted us. We advised Mr Denzil that Samsung could not do anything. Right until today no Samsung agent came to my residence to have a look at the machine.

Denzil advised us that we must bring the machine back to makro and he will have same replaced.

Two weeks ago we have hired a van to take the machine to Makro to which they opened the box and advised us that it was customer neglegence. Mr Denzil sent a message to an 071 number which we dont have and both our cell numbers were on the slip. They advised us to leave the machine at the store and they will get an agent from Samsung to look at same and we must pick up the machine when the Rep looks at it. So it will mean us hiring a vehicle again to pick up the machine. So we brought the machine back home.

Does Makro or Samsung think that we deliberately dented and scratched the machine????

We have paid R4400 for the machine and I am not willing to accept the dented and scratched machine.

How could Denzil advised us to bring the machine and he would replace same.

Ms Pather advised us that she will contact us tomorrow. We are tired of running back and forth with Makro. When we call Makro we hold on for 10 minutes and also the calls get cut off. Very bad services with Makro.

I await an urgent response.

Regards

Mr Reddy