Bad service, wrong order and delay in delivery

I have had the worst service from makro ever!!! I have ordered a product (spiderman ps4 combo) online that included an extra game to go with it. Delivery was stipulated to take place 7-10 working days. O tried tracking my package and there has been no update by the 7th day. I went to makro to find out what the issue was, they indicated that my package is not ready yet. On the 10th day still no update and I went once again to makro to enquire about my purchase. There has been no progress, as a result they told me that I should wait they will have a look in the storeroom if it did not arrive. They then provided me with a spiderman ps4 that was initially meant for someone else and yet it was not what I ordered because it lacked the extra game that should have came with it. The lady that assisted me assured me that both games were in the box. But was not. After leaving to go home on 7 December 2018, I opened the ps4 to find out the extra game did not accompany the ps4. I then went back on the same day... 3rd time of actually going back to makro due to the package being wrong, they informed me that when my original order comes they will deliver the game. I was quite annoyed and then left trusting that they will deliver the correct item. Delivery came on 11 December 2018 and it was the incorrect order. I am sitting with two of the same ps4 games instead of what I ordered. To top it all off, the manager that deliver the game provided incorrect contact details to contact him on the delivery slip.

I am really not impressed with the service and the mistake in my order that happened more than once. Really bad service from Makro.