Bad service with online purchase

I did an online purchase on the 29th of May 2025 for a Defy fridge freezer but got no feedback from them. Then I followed up. They did not get the order. So I was instructed to send them proof of purchase. So I did. 2 days later I phoned to follow up. I'm on my back in hospital with a back op. So I need a fridge at home. Now I need to give my ID. So I dit. 2 days later I follow up no feedback. So now they need my ID and proof in PDF form. So I submitted the email. No feed back. Call nr 10 I made oh my claim is at finances. 2 days later I call to speak to a supervisor. They promised to call me back. 2 days later I call again. Please may I speak with a supervisor. Man they will call you back. 2 days later I call again no feedback. What do I do to get my R69999 back. Though I bought a Defy fridge freezer at Makro just to have a fridge. But my original purchase on the 29th om May there is no feedback. Not even 1 e-mail. An email that gives you a claim number. So I have 3 claim number and no fridge. Yet I was discharge from hospital yesterday and nearly a month no feed back from Makro