Bad Service with Makro

I placed an order with Makro for groceries worth R5227.50 on the 25th of October 2021 which was scheduled to be delivered on the 29th of October 2021. When l tracked the order online the system said Delivery failed - Reattempt customer not home which was surprising as lm always home. On the 30th of October 2021 l called the customer care number to ask when the order will be delivered since they failed to deliver, l was told again about no one being home hence it wasn't delivered but the question was when will they deliver since the first attempt failed I was told that the matter will be escalated to the relevant department mind you lm using my cellphone to call them. I have been calling them everyday from Saturday till today which is a Friday still no one knows anything about my delivery. I asked to speak to a manager with no success honestly lm really not interested in all this. I just need my money back. After spending so much and no one knows anything which is appalling. I want my money back.