LB
Len B
1 reviews | Active since Jul 2015
07 Sept 2022, 14:33
Bad service - where is my Freezer.
Unbelievable bad service - been chasing an order I paid for 23 August 2022 for a Chest Freezer. Now been told after shouting for the third time in 3 days at their call Centre that they are out of stock and may have by the 15th of September. Makro has my money. Not a single proactive response nor any as yet any communication from Makro.
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Replies (2)LB
Len B's updateReviewer Update
07 Sept 2022, 14:57Can you please supply me the contact details of your Montague Gardens store as this has been the consistent feedback with it appears no action to actually contact the store. I still even with this response do not have a delivery date - that 12 days and counting - simply put bad service....
LB
Len B's update07 Sept 2022, 14:57
Reviewer Update
Can you please supply me the contact details of your Montague Gardens store as this has been the consistent feedback with it appears no action to actually contact the store. I still even with this response do not have a delivery date - that 12 days and counting - simply put bad service....
LB
Len B's updateReviewer Update
08 Sept 2022, 16:51Ok - I have now sourced this Freezer from your competition who have no stock problems - will be delivered tomorrow. I tried to cancel this with your call center and get a refund only to be told that it must go through escalations and not to expect anything for 15 days. So i am going to do 2 things if I am not refunded tomorrow - 1. I will take the paperwork to your George store and demand a refund imediatly - I will be very loud and make certain all present understand how bad your service is. 2. Have bought the exact same appliance from your opposition who will be delivering tomorrow - 1 day service. 5 stars to them none to you and you loose a client.
LB
Len B's update08 Sept 2022, 16:51
Reviewer Update
Ok - I have now sourced this Freezer from your competition who have no stock problems - will be delivered tomorrow. I tried to cancel this with your call center and get a refund only to be told that it must go through escalations and not to expect anything for 15 days. So i am going to do 2 things if I am not refunded tomorrow - 1. I will take the paperwork to your George store and demand a refund imediatly - I will be very loud and make certain all present understand how bad your service is. 2. Have bought the exact same appliance from your opposition who will be delivering tomorrow - 1 day service. 5 stars to them none to you and you loose a client.