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Ellein
1 reviews | Active since Jul 2024
04 Jul 2025, 08:36
Bad service this time
28 June 2025 I've made a purchase online and I only realise after some hours that I've put a pickup instead of delivery and it's far from where I am.On Monday I've tried to cancel my order and it doesn't allow me to,then Tuesday I called the store to rectify my address they make me hold for 2 hours transfer me from one person to another.Wednesday I call again the lady said they will cancel so I can make another order,Thursday call again same story my cancelation will take 72 hours even today no one called me about my order.Im not happy at all I love Makro but for now I'm disappointed
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
07 Jul 2025, 09:11Hi Ellein We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply07 Jul 2025, 09:11
Official
Hi Ellein We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
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Ellein's updateReviewer Update
08 Jul 2025, 16:13Even today no one has ever called me about my order and I can't even cancel it.The things you are putting us as a customer is very bad.
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Ellein's update08 Jul 2025, 16:13
Reviewer Update
Even today no one has ever called me about my order and I can't even cancel it.The things you are putting us as a customer is very bad.
Makro's replyOfficial
09 Jul 2025, 12:55Hi Ellein,
Thank you for reaching out to us.
We sincerely apologize for the lack of communication.
We have reviewed your order and it has been cancelled.
We are following up with the store with regards to your refund.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We sincerely apologize for the lack of communication.
We have reviewed your order and it has been cancelled.
We are following up with the store with regards to your refund.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply09 Jul 2025, 12:55
Official
Hi Ellein,
Thank you for reaching out to us.
We sincerely apologize for the lack of communication.
We have reviewed your order and it has been cancelled.
We are following up with the store with regards to your refund.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We sincerely apologize for the lack of communication.
We have reviewed your order and it has been cancelled.
We are following up with the store with regards to your refund.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
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Ellein's updateReviewer Update
15 Jul 2025, 20:18Makro can you cancel my order or getting my refund nothing has been solve since I made a complain even today no one called me from your store nothing is happening and I can't even cancel it on my side
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Ellein's update15 Jul 2025, 20:18
Reviewer Update
Makro can you cancel my order or getting my refund nothing has been solve since I made a complain even today no one called me from your store nothing is happening and I can't even cancel it on my side
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Ellein's updateReviewer Update
15 Jul 2025, 20:19I've been patient by this is not for your customers
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Ellein's update15 Jul 2025, 20:19
Reviewer Update
I've been patient by this is not for your customers
Makro's replyOfficial
16 Jul 2025, 11:59Hi Ellein.
Your request was sent through to the store.
Kind regards
Hello Peter Team.
Your request was sent through to the store.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply16 Jul 2025, 11:59
Official
Hi Ellein.
Your request was sent through to the store.
Kind regards
Hello Peter Team.
Your request was sent through to the store.
Kind regards
Hello Peter Team.
Best regards,