1 reviews | Active since Jul 2021
Bad service they employees need introspection shame I think they not happy with their job.
So disgusted with the service that was provided at makro newmarket mall by the supervisor name Dineo, so last night I went to makro in Alberton as I was about to pay the lady requested makro card and I’m like I will pay using electronic voucher and showed her then she advised that I must first do the makro card which I never had a problem, so I went and did the new card and then she scanned my groceries after packing my groceries then I gave her the voucher then the trainee said let me call my supervisor as I don’t know how it works. Then the supervisor who just came and never greeted and was so rude you could see in her face that she was not willing to help, she made us look like *****sters she then said we can’t assist you with this electronic voucher it must be sent via sms and must be not forwarded so then I explained that this voucher was bought in bunch by my company which is hicell for their employees and was sent to each store for the manager to distribute accordingly and also explained to her that even most of my employees went to Brakpan and she was assisted why your makro works differently and why would makro sell electronic vouchers only to find out we can’t use them in makro Alberton? Then she said unfortunately their makro works different with others we had to leave all the groceries that was already packed and she didn’t even careless. Honestly speaking I wouldn’t recommend makro newmarket in Alberton to anyone their employees are so rude, until specific improvements are made.
