BAD Service related to a Whirlpool Upright Freezer

I bought a Whirlpool Upright Freezer from Makro Woodmead on 5 Jan 2014 which broke down and was reported on 25 June 2015. This was then logged with Makro and then Whirlpool and after a series of calls and complaints was eventually picked up and returned (apparently with a new compressor) a month later.<br> <br> Go on holiday and return to freezer then losing it's cool, just like before, with everything in the freezer having to be thrown away (again). This was again reported to Makro on the 31st August.. I complained after a few days and eventually got a service call number with Whirlpool. I have requested that this freezer unit be replaced completely, as it's the second time in a couple months that the SAME issue has resurfaced and ANOTHER freezer load of stuff to be thrown away. <br> <br> Makro stated that they cannot do the replacement unless Whirlpool say that they can, and that too, only AFTER the technician comes out to me and recommends to Whirlpool that I want a replacement. Makro go further to say that they cannot offer me any recourse for the goods lost, and I must mention that to the technician. So far, no help/service/value from Makro, no technician, no recourse, and no working FREEZER!