AL
Asif L
1 reviews | Active since Oct 2014
12 Jul 2021, 20:05
BAD SERVICE & PRODUCT
Purchased a Defy Stove from Makro Vaal in February, uptil current, I have reported the stove to be faulty 3 times, there seems to be no solution, Makro/Defy keep sending a technician to have it repaired but doesnt get resolved. I don't seem to be getting any service from Makro neither Defy. I paid in full for the stove and expected a fully working stove and not a broken one. To be go est I will never purchase from Makro Vaal neither would I purchase a Defy product. **** SERVICE & **** STIVE FROM DEFY
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Asif L's updateReviewer Update
13 Jul 2021, 17:00Good Day
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Makro takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Makro takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
AL
Asif L's update13 Jul 2021, 17:00
Reviewer Update
Good Day
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Makro takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call
Appreciate you taking the time to respond. A technician has come out on 3 occasions to have it repaired , the same problem persists. I would appreciate that Makro takes the stove back as I am totaly unhappy with a product that suppose to have been brand new, giving me problem from the 1st month. It is almost 6months since I purchased the stove, by the time my problem can be resolved, half my warranty will be over if it all. Totaly not acceptable, why shiuld it take 6months to resolve 1 problem? Awaiting your call