Bad service online purchase

Bad service from Makro Online shopping, read below email i sent to them for reimbur*****t of the financial loss i incurred due to poor service from their call centre. To my surprise got worst treatment from a Nokuthula Maseko who is a regional manager for Makro. Till today she said I will get an SMS for shopping voucher of R150 which I never received. Nkosi Hlongwane and their team decided to ignore me. I still maintain I need to be reimbursed for the inconvenience and financial loss incurred during the period I was without a fridge. And the R150 is unfortunately not acceptable.

EMAIL TO MAKRO:- From 5th Dec I had to buy takeaways as the fridge I had was already disposed of. I spoke to more than 3 people in your call center with empty promises that I will be called. Do they not have access to the system to see if Makro has stock of the item in question and escalate the matter if they do not know what to do?

On Sunday the 8th December 2019 I spoke to Thapelo in the afternoon and he told me that Riversands is closed so he will call me Monday morning till today. On Wed the 11th December 2019 I spoke to Karabo who advised me that she will get Thapelo to call me. I advised her that i did not buy the fridge from Thapelo, if Thapelo is on leave there should be someone to take over where he left. She insisted that she will get Thapelo to call me the next day. On Thursday the 12th December 2019 I spoke to Monique, also nothing fruitful except, "we will get back to you" On Friday 13 December 2019 at 14:54 I spoke to Thando, I insisted that I am not dropping the call until I get a positive answer or way forward, the call was approximately 30 to 45 minutes. Maxwell then spoke to me and promised that I will get a call by Saturday morning when they get the contractor to pick up. Till today nothing.

On Sunday 15th December 2019 I decided to drive from Centurion to Makro Riversands, on arrival I was assisted by a lady who was so helpful and handed over my case to a very helpful guy on the online counter. As he opens the PC, an email was only sent few minutes from the time I was there from Makro call center. He then called you and you confirmed that I can use the fridge since there is no stock, I advised you that I need compensation for the financial loss incurred of which you agreed.

It is to my surprise that you are talking about compensating delivery, I paid delivery for the fridge and I don't want compensation for that. I maintain I need compensation for financial loss incurred from the 5th December till I had to drive to Makro Riversands on 15 December 2019.