1 reviews | Active since Aug 2015
Bad Service on the last weekend of the month!!!!
<p>I am a regular Makro shopper and I must say I am so unhappy with the serivce i received yesterday! I went to do my grocery shopping at month end like i always do the shop was incredibly busy (which i anticipated given the fact it was month end and pay day) it took me over an hour to get all my groceries then waited in the EXTRA long que for payment. I finally got to the till with my two trolley's of groceries, as the cashier slowly (but i mean slowly) begins to ring up each item, she then tells me " oh i better go get a trolley", she walks off (again at a snails pace) and comes back and says... oh i cant find a trolley!!!! I walked to the entrance to the tills and to my surprise found a trolley! I am so annoyed at the fact that this cashier worked at a snails pace, and had zero regard for my time. Given the fact that its pay day weekend and the various specials as well as the amount of people in the store the aim should be to move people through the pay points as quickly as possible!!!! Seriously Marko you have millions of people through your doors on any given pay day weekend, the Staff need to work quickly and efficiently and may i also suggest more security guards as the exit to scann the items before we leave! i am seriously considering going somewhere else next month!</p>
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa
