1 reviews | Active since Sept 2022
Bad service on returning items, you climb mountain Kilimanjalo
I ordered liquid detergent soap at Makro Durban on 23 January 2025 and waited for the delivery till 01 February 2025 only to find that on collection at Courier Guy Empangeni office the goods are damaged couldn’t even take it because of it wreck condition both 25litres were leaking so I instructed Courier Guy to return the items. I'm calling this customer number for Makro ***every second day to find out about my refund but every time those agents, Mashiyane, Lebo hang and others I have spoken too they will give me same response YOUR APPLICATION FOR REFUND IS IN PROCESS WAIT FOR 24 TO 72 HOURS TO COMPLETE. Today is 21 February 2025 I don't have my refund and also I don't have goods with me, so my hard earned money is reserved by those intellectual at Makro for nothing.
Who ever responsible for refunds there at Makro I need my refund for order number MAK*** as soon as possible, your customer service is very poor please refresh all your agents on your helpline center with customer service course if want to see grouth other wise you will be loosing more customers I don't know how many will follow me but I'm gone I will never buy from Makro your service is bad.
More than 8 times I'm instructed to login the return and promised that it will be processed because the problem is on their side and the supplier to the damaged items by the courier service. Since February 2025 im being fooled by this response. Makro at last decided to refund me half of the amount and promised to pay the balance till now i haven't received my hard earned money. Is there someone who can take responsibility and process my refund there at Makro? Im really tired of doing the same thing!!
More than 8 times I'm instructed to login the return and promised that it will be processed because the problem is on their side and the supplier to the damaged items by the courier service. Since February 2025 im being fooled by this response. Makro at last decided to refund me half of the amount and promised to pay the balance till now i haven't received my hard earned money. Is there someone who can take responsibility and process my refund there at Makro? Im really tired of doing the same thing!!