Bad Service & ********** on Defy Top loader

Dear Sir /Madam

On 15 August 2023 I purchased a Defy top loader washing machine from Makro Carnival. I started using the machine on Friday the 18th and discovered that the machine was not working properly and would pause mid cycle. On Saturday I went to Makro Carnival to inform them of the challenge I was having with the said machine, I was advised by the sales consultant to return the machine as it was still within the 14 days as per the store policy. On Sunday I took the machine to the returns department where by the manager, Trishen Kemraj refused to take the machine back telling me that I must the machine and they will send a technician to come fix the machine, to which I do not agree with .As hoe can I have a machine that used only once getting fixed instead of getting a replacement machine as I am still within the 14 day window.

I am extremely disappointed as the my insurer has suggested that they could issue a Take a lot voucher for my broken machine which thus new machine was meant to replace but I asked them to rather provide a Makro voucher. The level of service given makes me wish I had just gone with the vendor initially suggested by my insurer.

I left my Defy top loader machine with Trishen Kamrej In store as he refused to exchange it nor refund it. You don’t even deserve the one star.