AV
ASif V
1 reviews | Active since May 2020
11 May 2020, 13:47
Bad service of delivery of on-line orders
I have placed an on-line order with Makro on the 24th April and have been waiting 18 days since for my order to be delivered. Their commitment on essential orders was 5-7 days. Totally disappointed with their service and non responsive to emails, and phone calls to them has neither resolved the issue.
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Replies (3)0
Replies (3)
Makro's replyOfficial
11 May 2020, 14:14Good day Asif,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 May 2020, 14:14
Official
Good day Asif,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
AV
ASif V's updateReviewer Update
14 May 2020, 12:06Makro Bad Service - Its now been over 68 hours since my complaint and I still have no feedback from Makro regards my order which was placed over 22 days ago on Order number: MAK*** . I have still had no success either calling or emailing.
AV
ASif V's update14 May 2020, 12:06
Reviewer Update
Makro Bad Service - Its now been over 68 hours since my complaint and I still have no feedback from Makro regards my order which was placed over 22 days ago on Order number: MAK*** . I have still had no success either calling or emailing.
AV
ASif V's updateReviewer Update
15 May 2020, 09:27 Makro Bad Service - Day 23 - another day has passed and still no one from Makro has come back to me or advised on the status of when I will be able to receive my order. What does it take to get through to someone in this company who can provide a simple feedback. What kind of customer service is this - unbelievable.
AV
ASif V's update15 May 2020, 09:27
Reviewer Update
Makro Bad Service - Day 23 - another day has passed and still no one from Makro has come back to me or advised on the status of when I will be able to receive my order. What does it take to get through to someone in this company who can provide a simple feedback. What kind of customer service is this - unbelievable.