BAD SERVICE NOT TRUSTWORTHY

I am realy disappointed with Makro Cape Gate. We bought a washingmachine from Makro Cape Gate in store on Monday- Delivery they said at the earliest would be Wednesday. They delivered it and I had to sign it was delivered so there is no time to open and check if everything is okay the delvery *** stated they just deliver I should sign itvwas deliverd. When we opened it there was a dent on the top, something punctured through the protective coverage. If this was made by the delivery comapany that they use or Makro themselves we wont know. We phoned them multiple times and several times was cut off waiting on the line or when someone answered the line was so bad we had to constantly ask them to repeat what they said. Finally Makro Cape Gate promised us that this problem will be fixed first thing Thursday Morning, they will pick up damaged item and drop off the new item the sameday as we already stated Monday that this is urgent. By Thursday 12:00 we still did not hear anything. At 14:00 we drove to Makro Cape Gate only to hear they have no knowledge of this problem and know one even logged a problem. Furthermore they dont have anymore stock of the item we purchased. We had to choose a new item and again they promised latest delivery will be on Saterdayand they wil pick up damaged item and deliver new one at the same time but they will communicate. This Morning the delivery company calls me stating he wants to pick up dagamed item and only deliver new item later. I STATE IT WAS COMMUNICATED THAT THIS WILL HAPPEN AT THE SAME TIME. He replies he only does deliveries they are not given a list of more urgent or less urgent he cant give me a time of delivery.

I understand delivery times can be a problem but why am I the costomer asked to keep rearranging my work schedule due to a mistake that Makro or the delivery company are responsible for in the first place. Why even after reporting their mistakes twice do I the paying costomer still need to be flexible and availsble. Why is the problem not marked as urgent. I have organized my work schedule three times due to the store or delivery companies incompetence.

Deeply disappointed in Makro Cape Gate and the delivery company they use.