Bad service/ no reply

I am writing to bring to your immediate attention a serious issue regarding the service delivery provided on my recent order of marbelite from Macro on the website on the 19th of February 2024. As a business that prides itself on maintaining a good reputation for fast and efficient service delivery, I am deeply disappointed by the lack of professionalism and communication demonstrated in this case.

It has now been a week since the order was placed, and there has been no delivery. To exacerbate the situation, when my customer contacted your company, she was informed that there is no stock available. Furthermore, it is unacceptable that my business details were disclosed to the customer, including costs, without my authorization, leading to a severe breach of confidentiality and professionalism.

The delay in processing a refund and the additional costs incurred due to the pool standing without water have caused further complications. As a result, my customer is now considering using another company for her pool needs, putting my business and reputation at risk. This has not only jeopardized the current job at hand but also forced me to put another project on hold.

I insist that this matter be escalated to the head office for immediate and urgent attention. I have an irate customer who is rightfully dissatisfied with the service provided, and it is imperative that a resolution is reached promptly to mitigate further damage to my business.

I expect a swift response and action to rectify the situation and restore the trust and confidence in your company.

Thank you for your prompt attention to this matter.

I have been told that I have to wait for a refund, this is not an option as this is the customer's deposit that has paid for the order !!

Sincerely, Damien This email sent 24/02/2024