bad service no call back account still blocked af

<br> The service i am getting fron ur company is unacceptable. I was in store on the 10/04/16 when i wanted to make a purchase. I then discovered that ny account was blocked because ny eft paymenti made on 29/03/16 did not reflect. I spoke to siphosandi who inforned i must send through proof of payment in order for them to rectify the error. I specifically asked her if i send it immediately if the problem would be fixed inmediately as i need to pay for my purchase. She assured me all will be sorted out when they receive the proof of payment. I sent the proof of payment Nd called after 10 mins. I spoke to Raghmah who informed that info Siphosandi gave was incorrect as the matter cannot me resolved immediately. She then suggested to go speak to Siphosandi about the matter. She returned to the call and said suphosandi is on lunch and will call ne back i then insisted to speak to the manager. The manager was not available and i spoke to Tasneem who informed she is the floor manager and that she will go and listen to the call. I asked her to get the manager to call me asap. I still have not received a call to date and my account is still block ..... really!!!!! To top it off im not even sur