Bad Service Montique Gardens

<p>Generally their service is very bad. I have been trying for days not to get through to them, just tried 3 times now, and you hold on for 7 mins or so and then they just cut you off. The people answering their phone generally just come back to you.</p> <p> </p> <p>The above is a complaint, but more importantly, I have a complaint regarding a fault on my Lenovo Tablet I bought through them. I took it back on the 17 th Dec. They inspected my item, and it was noted that there were no scratches on the screen or any dents. They let me know 3 weeks later that the ribbon of the screen was replaced. When I went to collect the item, I noticed that the screen was scratched. What an ordeal it has been now. I had to give them the item back and now I am just getting excuses and bad service. I am still waiting for them to get back to me. Now all of a sudden they said there was drop damage on the tablet, and a list of things that were wrong with it. This is not what was communicated with me. Louis who is the store manager, promised to get back to me Tuesday the 3rd. After many attempts to get hold of him, and eventually finding out he is off for the week. Now I am trying to get hold of Yvonne, the returns manager, and cant get through. Although she is supposed to get hold of me. </p> <p> </p> <p>What has happened to the service delivery of this country ???? A company like MAKRO SHOULD really offer better service. I am beyond frustrated at their switchboard and phones. </p> <p> </p>