1 reviews | Active since Nov 2022
BAD SERVICE: MAKRO STRUBENSVALLEY
MAKRO STRUBENSVALLEY I am extremely disappointed with the service I have received from Makro Strubens Valley.
I purchased a vacuum cleaner from Makro in April, and by June it had already stopped working. I returned it to the store and was told it needed to be sent away for evaluation. I waited an entire month before being informed that I would need to pay for the repairs. I paid the required amount because I simply wanted my machine repaired and returned.
The problem is that I STILL do not have my vacuum.
I have been trying to contact Makro Strubens Valley repeatedly, but I am getting absolutely nowhere. I have spent hours on hold, wasting my airtime trying to get someone to answer, and there is no proper communication or update regarding my machine.
This is completely unacceptable. I bought the product from Makro, paid for the repair as requested, and now I cannot even get a basic update on where my appliance is or when I can expect it back.
Makro Strubens Valley, please urgently investigate this matter and provide me with a clear answer and the return of my vacuum.
I would also like to know why customers are expected to chase a retailer for weeks after paying for a repair.
@MakroSA #Makro #MakroStrubensValley #CustomerService #CustomerComplaint
Worst Customer Service Ever she is very Argumentative and condescending, keeps interrupting instead of listening to a customers frustration. She listens to respond rather than Understand and takes no accountability for anything. She needs to be trained and do better...
Worst Customer Service Ever she is very Argumentative and condescending, keeps interrupting instead of listening to a customers frustration. She listens to respond rather than Understand and takes no accountability for anything. She needs to be trained and do better...