Bad service makro sells broken appliances

Unacceptable Service from Makro on a Faulty Hisense Washing Machine

We recently purchased a brand-new Hisense washing machine from Makro, expecting a hassle-free experience. However, after unboxing and setting it up, the machine did not work and displayed error messages.

We immediately contacted Makro, and they told us to wait 48 hours for assistance. That time has long passed, yet we are still chasing them daily with no resolution. Every time we follow up, we receive a different story and are told to wait even longer.

This is completely unacceptable! We bought a brand-new product, and instead of getting the support we need, we are being sent in circles with no real assistance. We expect Makro to take responsibility and resolve this issue immediately.

Makro, this is not the level of service we expected. Please sort this out!