Bad service Makro SA

I want to warn people buying online from Makro SA. I made an online purchase with Makro on 28 Dec 2023 (Fridge @6299.00). Made the payment through their website. It went off my account immediately. But on their side it says "awaiting" payment. I phoned them when their offices opened. They said I have to give them 24-48 hours for it to be resolvedor for them to phone me back. I did that. Phoned them again yesterday 2 January 2024. The consultant informed me the money is reflecting on their side, but now I have to give the finance department another 24-48 hours to give instructions on how to proceed.

I went and read reviews and it seemed that the same thing happend to a few people in the last 2 months (only read that far) and it seems it still not resolved with them either.

I wonder what will be the excuse when I phone them after this 48 hours are over?