Bad service Makro Ottery.

On the 2nd of Dec 2020 I handed my laptop in at the Makro Ottery Service center under guarantee as the laptop extremely slow on start up and also freezing up. This is a Acer core I3. (Assessment number ***). The lady at the service counter took my laptop and checked it out and said that there is definitely a problem. She went with it to the back office and a few minutes later came and told me that if its software related its not their problem but if its anything else it will be covered. I told Her I was not interested. If I bu a laptop for 50K and two months later it does not start up properly and freezes then its now my problem.

I left the laptop to be assessed. Well its now 5 Jan 2021 and I have still not heard anything. I phoned Makro 12 Dec 2020 and was told its still with the repair people. I asked them when was it collected for repair and they could not answer me. I phoned again 2 of Jan 2021 and was put three times through to customer service but nobody answered the phone. On the 5 Jan 2021 I phoned again and was put through several times but phone stays un answered. The main switchboard told me that they are under staffed. This is not my problem and I dont care if you are under staffed. Why dont the Managers or Supervisors fill the gaps? I am the customer . I paid a lot of money for my laptop. I was told it would take around 13 days to sort out.

I witnessed it the day I handed my laptop in the quee behind me and only two people at the counter. Phones ringing and nobody picking up. Why is there no dedicated person to take calls as the booking in process for items going for repair is long. Customer service is at its worst and the worst I have had to deal with. Makro dont care as they are raking in the money. Once they have your money they dont worry. I am sure this is the same with all major retailers. Makro should be ashamed of themselves to have a service center like this in Ottery Western Cape..

So if you want **** service then this is it.

So I still dont have my laptop and I still dont have the promised return phone call from Makro.