Bad service - Makro Online

Item: Makro
Rating: 1
Author: Alec W

I Placed an order with Makro Online on 20 July 2020 and paid in full. However now on the online portal is says the order has been delivered, and I did not receive it.

I phoned Makro call centre on 31 July, the person assisted me said on the system it says also delivered, however she will escalate my query and feedback will be provided. I am still waiting that someone provides feedback.

They did not even provide me with details if my package was given to the courier etc.

How is this acceptable? When will I receive my order or refund?

Helpful (0)

Replies (1)

Makro's replyOfficial

05 Aug 2020, 13:26

Good day Alec,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 Aug 2020, 13:26

Official