AB
Anton B
1 reviews | Active since Feb 2023
05 Mar 2025, 11:10
BAD SERVICE MAKRO ONLINE
We bought an exercise bicycle through Makro Online. On receipt of parcel we unpacked the bicycle to assemble only to discover that everything ( assembly instructions, computer etc was all in chinese. We packed it all up and did the required documentation to do a return. The Courier Guy collected the parcel on the Wednesday 5th February. Makro Online refund policy is 5 7 working days for your refund.
We are now on day 20 (working days) and many phone calls later to follow up and we still have not received our refund.
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Anton B's updateReviewer Update
10 Mar 2025, 14:29So after waiting nearly two months for my refund, I asked for a pay and clear to be done so that it was not delayed any further. This was not done and I must still wait another 5 - 7 working days for the refund. Absolutely pathetic. Temu here we come. Placed an order last week and delivered today from CHINA.
AB
Anton B's update10 Mar 2025, 14:29
Reviewer Update
So after waiting nearly two months for my refund, I asked for a pay and clear to be done so that it was not delayed any further. This was not done and I must still wait another 5 - 7 working days for the refund. Absolutely pathetic. Temu here we come. Placed an order last week and delivered today from CHINA.