Bad Service - Makro Online

I placed an order online on 16/10/2024. Expected delivery was 22/10/2024. On the morning of 22/10/2024 my order was still not packed and as it is our weekly groceries I called to cancel. I spoke with Ayanda and she promised me the order will be cancelled and refunded in 2 days as requested. So to my utter surprise I got an email and text this afternoon stating that my order has been packed and handed to the courier. I already went and bought our weekly groceries as I expected the refund. I would advise anyone dealing with Makro Online to rather stay away. I have now emailed them stating that the order has been cancelled and will be turning the courier away. I will also be reporting them to the consumer protection commussion for not keeping their word and not following my instructions when I said to cancel