Bad service Makro Online

I purchased an item online from Makro on the 26th of August, received confirmation on the 28th that driver is on the way to deliver.Few minutes after status changed to failed to deliver. Contacted Makro and Wum drop(courier company)from the 28th with no help then on the 31st was told they rebooking it for delivery Monday.Today status showed driver picked up parcel at 3pm, half 5 I see status changed to customer cancelled.Makro contracted with the delivery company but is not taking any responsibility to make sure I receive my order but took my money.