PG
PETER-JOHN GOLIATH

1 reviews | Active since Aug 2013

30 Sept 2023, 17:02

Bad Service Makro. Not purchasing appliances again! Not recommended.

Bought a candy washing machine not too long ago, paid almost R8,000. I have never had problems with Makro. Sometime after that the machine started giving problems - I called because there’s a warranty, someone was sent out and came to replace some parts, this continued for a while, I mean it’s a machine that is suppose to provide what it needs to, again in the week I had to call again because the machine doesn’t wash so it switches off after a few minutes so I have to restart the process. This means I am waiting detergent and electricity, not to even speak about the water. Then i get a call from Makro - I need to return the machine. I paid almost R8,000 cash, you expect to load this heavy machine into my car and bring it to Makro? When I spoke to the consultant over the phone the audacity of this consultant to firstly be so rude, secondly tell me there’s no manager and then tell me I just have to bring the machine in. After all of this problems with the machine I mist still endure this? Is this what I pay for with Makro? I do my monthly shopping at Makro, I purchase all of my alcohol and even clothing there. But after this - I will not recommend Makro. I am extending disappointed with this service! Extremely! Not recommending Makro!!!!

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Replies (1)
PG
PETER-JOHN GOLIATH's update01 Oct 2023, 13:02
Reviewer Update
Let me first thank you for the response. It is at the same time quite sad that the only time a store of such nature replies is when bad publicity reaches the public. Then, I spent the most of my Sunday morning into the afternoon sorting out incompetence from store staff. Then, the attitude and run around I got from staff at the Ottery store? I spent 7000 purchasing the machine, not 700. If your staff is not equip to deal with customers then I suggest they get posted in a office away from working with people. I was instructed to get the machine and bring it it - what if I had to injure my back? Would Makro have paid me for injuries. I will never attend Makro Ottery again, and I will make sure to mention that to all I come into contact with.