Bad service Makro

The poor service I’ve received today at Makro carnival it was so ridiculous. Got to the shop at 9:30am and started shopping then reached the till point of which I was using “Pay just now” to pay for my goods firstly we experience problem with network there but eventually we came right . Only to find out the payment was only approved on my app at 11 :21 am . I had sms from my bank confirms that but not from the till point so we can receive the print out. I stood there trying to figure out what’s happening the lady by the name of Joyce tried to assist and she only failed. I was told that I must send email to pay just now and report this matter hence on their side there’s nothing they can do. Really I was very much disappointed waiting there at the till clueless.the embarrassment of just standing with a trolly not knowing what to do but only wait for email to be rep**** eventually after 45 mins I received an email from pay just now confirming that the store can dispatch the goods as per normal process and the store can also view the transaction on their merchant portal!! But to my surprise there is only one person who has an access to that and unfortunately she not present they can not help me. So I wasted my half a day in that store and left empty handed at 15:00 of which my money was deducted and confirmation done how pathetic it’s that?? Even that man by the name of Lesang Ramokoka really failed to assist and showed no remorse of me been there for close to 5 hours. I really wonder is this how you treat ur regular clients?? Funny how I had a similar issue at Steven madden store and I was helped with immediate assistance and allowed me to leave the shop with my goods hence they were communicating with pay just now for confirmation and indeed they called me after an hour that they received their transaction on their side so with Makro am really not sure if the staff is well trained!