BAD SERVICE: MAKRO CORNUBIA

On28/11/2024 I purchased a Alliance Comfee aircon from Makro. Installed t on 4/12/2024. One month later it stopped cooling. Reported to Makro on 8/01/2025. I was told that they will contact the supplier for a credit appoval, then only willI be credited. I visited the store numerous times at my cost as most calls to the store remained unanswered, messages left for call backs never happen. I had to contact the supplier i.e. Fourways airconditioning as Makro was slow in solving my issue. Its today 28/01/2025 (20 days after first report); the R9000.00 aircon that is only 1 MONTH OLD stands non-functional. Makro after sales service is pathetic. Their promise to satisfy customers is false. Some of their employees cannot make decisions although they are in Mangerial positions. Customer satisfaction does not exist. MAKRO's warrantee and guarantee promise is non-existant.