1 reviews | Active since Jun 2017
Bad service Makro Centurion and Ryobi
<p>I bought the ryobi 3 in 1 combo (circular saw, planer and cordless *****driver) </p> <p>I have used the circular saw twice and then it stopped working. I took it back to makro centurion for a replacement unit or to get a credit. Unfortunately they told me that they cant test it in store and will have to send it back and that it would take a week. I was told to take the unit to ryobi myself it would be quicker that why. Firstly i supported makro and expect makro to walk the extra mile not the customer. Eventually the unit were booked in at makro. I waited two and a half weeks to get an answer that they cant repair the unit and that they will pass a credit. I went back to the store to get the credit and buy a new product. Again to my dissapointment the ryobi combo are discontinued within two months of buying it. Now i have to bring back the planer and the *****driver because ryobi discontinued the combo. I will never buy any ryobi combo again because if one of the items fail you cant have that item replaced. Thus resulting in my work standing and I cant reach deadlines for jobs i have to complete. Also the process at makro for returning an item is shocking and definitely needs attention.</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved
Regards
Mbali Makhanya
Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved
Regards
Mbali Makhanya
