Bad Service Makro Centurion

I wrote an Email to Makro, and still did not receive any reply, also wrote on Facebook, no reply. This was 5 days ago, Thursday Oct 9. I would just like them to reply to me.

This is the story as per my email to Makro:

From: Maritsa Swart <***> Date: Thu, Oct 9, 2025 at 2:37 PM Subject: Pressure Cooker and bad Service To: <***>

Good Afternoon

We visited your Centurion store yesterday on our way home. We bought Groceries, and airfryer oven and a Bennet Read Electric Pressure Cooker. I saw that the Box of the pressure cooker were taped with Makro tape which indicated to me the Box was tampered with and opened before. The sales lady assured us that it is not the case. We arrived home, the box indeed were opened before and the measuring cup and s**** were ****** out of the Box. Please can you arrange delivery of that s**** and cup to our home or pick up at the Makro Lavender Branch.

Secondly Mr.Pienaar wanted to pay with his new Makro credit card. The Machine asked for his pin which he never received. I then Asked the lady at the till how we can retrieve the pin she said to me, NO, she does not know. I said but you work here. Still, while chewing her bubblegum said in a very irritated tone that yes although she works there, she does not know and also rolling her eyes. We spend R7000 there yesterday and received this kind of service. Really bad! Attached please find the invoice and pictures of the box. Please help sort this out. Thank you