Bad service, lack of return policy, no feedback loop, bad overall customer experience. Never shop at Makro and expect quality

i've been waiting for a month for people at Makro to return and refund a Hisense Washing mahcine .. In the process of requesting a different machine as the one i got was clearly faulty, i was asked to lay down an additional R2000 for the same machine i purchased 2 years back. The staff in store Cape Gate was mean, i felt like a piece of trash having to walk after people to find out what the progress of the simple process is. To date, i've still got no washing machine or refund or return and it's now one month later. I would advise NO ONE to EVER shop at Marko again . They do not value customer service and they do not have our best interest in-mind. @Makro, please do not private message. Respond to this post publicly or don't respond at all...Your company culture and staff members have proven not responding to be a core set of your values. Honestly, i've never experienced anything worse