Bad service I got from makro

I have order a fridge online and it was delivered so after I checked it it was too small for my builtin kitchen . I requested a return the very same day the order was delivery and they rep**** with an email saying that they will contact me within 2-5 working days, and they never called. I then decided to call them and the guy hlthat I spoke with said he will send me a quote for the courier so that I can pay them to collect the fridge and no one has called with the quote. I waited for few day then I called them back again and no one helped me I even destroyed use the fridge cz I didn’t know what to do with it anymore... then after two they contacted me after I have used the goods