Bad Service from the Store Manager - NOEROENISA EKSTEEN

I would like to lodge a formal complaint about NOEROENISA EKSTEEN “manager” at the Crown Mines Makro I was at Makro on the 22/08/2017 to return alcohol that we have purchased sometime in July. The reason for returning the good was due to the fact that SAB will be supplying us with the necessary The staff members namely Anele and Hlengiwe were very helpful in this regard until we go to a point where I told them that I do not wat a credit note or a gift card because I won’t be buying anything from the store anytime soon They suggested that I speak to the so called “manager” NOEROENISA EKSTEEN She told me that because I had used my ebucks card to make the purchase, she won’t be able to give me cash back. Of which I understood! I then asked her to return my points back into the account. She said its ok, however it will take about 7 – 14 working days to reflect in my eBucks card I asked her to please print out the Makro terms and conditions that clearly state that I need to wait for 7 – 14 working days for my points to reflect She told me that she doesn’t have the terms and conditions. This is where I got more frustrated, I’m mean this is not a ****a shop or a tuck shop we are talking about For such a big franchise like Marko, a lousy manager can’t even furnish me the Terms and Conditions To top it all NOEROENISA EKSTEEN was sooooooo ****** rude. While I was talking to her, she would just walk away and come back when it suits her She’d disappear to her office and return when she feels like it She’s was underestimating me just because I’m black, if it was a white man, I’m pretty much sure she wold have handled the situation much better She has no manner of approach She can’t talk to customers – I really don’t know why she was made manager She than advised that she spoke to the eBucks people and they will try to have the eBucks deposited into my account within 7 days AND she would email me the proof that the email was sent to eBucks I really don’t care how long it would have taken for the eBucks to reflect in my card, all I wanted was a copy of the terms and conditions in black and white She didn’t even take my email address for that matter. To this day I still await the email she promised me I called her senior by the name of Akana Halom, she took my email address and advised that she will forward me the terms and conditions. To this date, nothing has been sent to me, nobody has been in contact with me Regards Zanele