Bad service from staff personnel to the leadership.

I am writing this email to complain about the poor service received at Makro Alberton.

On the 18th I visited your store to make a quotation at the liquor store and the main store, I was made to move from department to the other which I did not have an issue with. I came back the following day to make amendments, I was made to wait more than 20min because the consultant had system issue, eventually I got assisted.

This morning, I came with two of my colleagues to purchase items I came to enquire about, because of the back and forth I did on the 18th, I understood that that’s how Makro operates. We started at the liquor to ask Martha to prepare for our order which she did, I then moved to the other side to pick up the groceries according to our list, to my surprise we had a surplus, seeing there was a difference in the amount, we added more items that we needed.

We went back to the liquor store only to realize that not all items were ringed, and the store manager expect me as a client to come with a solution on the mistake that two of staff members made, over and above that we arrived at your store at exactly 08:40 waited till 11:59.

I need Makro to resolve this matter and find a way to deliver them to my house/work by COB because these items are needed tomorrow morning. I am not intending to go back to your store, neither do I have the appetite to pay for the difference for the error that was done by your staff personnel.

I would be pleased if this can get the attention it deserves, looking forward to hearing from you.

I then got a call from the store manager Gerald, instead of coming with solutions. He is screaming at me.