bad Service from springfield durban branch online manager Janine

I had placed an online order in the 22/11/2017 it states 2-5 working days for order to be ready. After 5 days i called and was advised stock is not available i called again on 30th n was informed that there is still no stock i asked to speak to a manager she was not available, thereafter at 5pm that same afternoon I recieved an sms to state ny order was ready. I called again on that saturday to speak to janine in connection to order still nothing, I went to the store and after being greeted by 3 other workers janine the manager came through showing no remo****, absolutly unpolite and totally disrespectful. Refused to assist the slightest in trying to make up for the inconvience. Whilst there we had seen 6 other people coming in with same queries lack of customer service. Everyone had left being frustrated and treated like ****. We were told by her that she was busy with major queries and big queries like tvs and washing machines she didnt worry about small things. I ordered nappies and spent R580 on nappies and R250 on airtym for calls made to makro time n time again, spoke to nico avarsha and letiwe all could not assist,Janine foulds lack of customer service knowledge and etiquette was pathetic and she then further states that managing a staff of 6 it is hectic so she was not able to speak to me because they all had queries for her,it baffels me how she has such a position in a renouned and established company yet she lacks capability to manage her staff, Really disappointed that people can still be treated this way these days. And I certainly know the rights of a customer and the way they should be treated as I myself work in a customer service industry in a company that booms with service excellence accross the board so I know for sure the service I recieved was disgraceful. The ceo of makro should be ashamed of hosting such people in his company.