Bad Service from Plascon Sales Rep- Makro Woodmead

<p>I was in Makro Woodmead store on 2016/07/31, I went to the store with my husband to purchase exterior wall paint/s.</p> <p>We went to the paint section, we got Dulux and Plascon Sales guys who assisted us well, we were looking for 4*20l of Dulux exterior paint, so the sales reps for Dulux went and check if they are there on the floor, only to find out there is only 3* 20l that he can access as the rest of the paints were on the upper shelves were they needed a forklift to get them.</p> <p>So because it was month-end and it happened that the paying queue was long in way that it was passing by the paint section area, the Dulux sales reps suggested that I wait in the queue while he will remain with my husband and try to organise/find a way he can get the forklift to get us the fourth paint.</p> <p>As I was waiting on the queue then I saw the Plascon Sales Rep by the name of Mduduzi on the paints shelves and he was busy on the phone telling the forklift guys that there is no way we going to get the paint, they are not just going to get out of their way just for one customer or one item(I guess he didn’t even ask how many items we were buying, even if I was buying one item this shouldn’t even justify his actions) and then he continued to say just tell that customer to come tomorrow, I guess as I was waiting on the queue he didn’t know I’m the wife of the customer waiting to get helped with the forklift for the fourth paint.</p> <p>As soon as he was done with the phone conversation I called him and asked him nicely and said:- I heard you saying there is no way we can get the paint today and it’s not worth it as it is just a single item, so are we going to get the paint for the same price if we come the following day as it was on a special ending 2016/07/31?</p> <p>He then became extremely rude and unprofessional by raising his voice at me telling me that he is not going to cut the queue because of me and my one item (and I never even asked him to cut the queue in the first place )I just wanted to confirm that I would still get the item on the same price, he really needs to learn a few things about how to Treat Customers Fairly(TCF) as this could have been handled better without him shouting and humiliating me in front of other customers as if I came to the store to beg, or as if he was doing me a favour.</p> <p>I'm not happy with the way I was treated and spoken to buy this man and I was nothing but polite and respectful towards him, but did not receive the same in return!</p> <p>It’s even worse because I wasn’t buying products from Plascon (as he is a Plascon rep) I don’t understand why was he even involving himself.</p> <p>I'm extremely disgusted with this and Makro should be ashamed of them self's that they employ this kind of person to work with the public!</p> <p>I then went and called my husband and the Dulux rep by the name of William and explain what just happened, William was very wonderful, professional and helpful with the situation and we asked if he could organise with his manager for us to get the paint the following day with the Promotion price, he did exactly that and apologised, Mduduzi didn’t even bother to apologise to me.</p> <p>Hope this kind of behaviour can be addressed with Mduduzi so you don’t get other customer experiencing the same thing.</p> <p> </p> <p> </p>