Bad service from Makro (Order # MAK***)

I purchased/ordered an air fryer from Makro, tomorrow it will be 2 weeks ago. I've mailed a few times with them just/only responding it can take 5-10 working days. Today on working day 9, I phone to find out where in the delivery process my order is, the consultant puts me on hold a few times and eventually gives me the number of Dawn wing and a tracking number and tells me to find out where it is myself since they've already given the air fryer for delivery and could not tell me anything else since the system does not provide any helpful information . I phone Dawn wing and they said that the have a waybill for the delivery but Makro never provided the air fryer for the delivery. I've phoned Makro more than 3 times and they have escalated the matter but nobody can give me answers...where is the air fryer I paid for and the delivery I paid for Makro????