Bad service from Makro online and refund departments

I purchased a toy for my granddaughter's birthday online and paid via eft on 27 April 2019. On 30 April Makro called to arrange that their couriers from Germiston will deliver at my home address as there were no stock left in Pretoria for me to collect. I received a sms that parcel is with couriers and will take about 5 days. After 2 weeks I called again as no message was receive from couriers about delivery. The Customer service's assistant told me that they could not get in contact with couriers but will find out and call me back. In the meantime I had to call Makro on several occasions. On 30 May I decided to rather ask for cancellation of the order and send me a refund. I was requested to send copy of my ID, banking details and proof of payment which I immediately mailed to them. On 5 June a consultant mailed me to send all the documentation again. On 7 May Anthony from Makrocare@makro send an e mail asking the same information again. Its now a week later and still no refund!!!!! I mailed Anthony on 12 June also - but he never rep**** to my mail. I had to call the customer care department now again - just to hear my requested documentation was receive - but the refund still needs to be approved for payment.This is now getting ridiculous. I am not willing to wait any longer and will definitely never order anything from Makro again or recommend anyone to buy online from Makro.