AS
Abri S
1 reviews | Active since Sept 2013
12 Dec 2019, 10:02
BAD SERVICE FROM MAKRO ONLINE!
I placed an online order on 27/11 for a TV on special. Up to date I have not received the order, although the lead time was 7-10 working days. Call centre is useless, they can not or do not want to help, Makro store in PE promised to call me back, heard nothing from them....now please can I get some response from someone who actually cares for a customer. At this stage, I will never buy anything from Makro again...have never expected such a bad experience from a huge company like yours. I want an answer asap please!!!!
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Makro's replyOfficial
14 Dec 2019, 10:34Good day Abri,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply14 Dec 2019, 10:34
Official
Good day Abri,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team