Bad Service from Makro Online

I bought items online on the 1st of Dec 2018. It was said on the Makro website that items placed before the 10th of Dec 2018, will be delivered before christmas. My order is still not delivered and today is the 30th of Dec.

I was contacted by Jacqui Mouton on the 18th of Dec, informing me of certain items that were not available which were available when I made the payment. When I rep****, he was on leave and was attended by Nikki de Klerk with regards my refund with regards the unavailable items. The refund is also not received, though Nikki said it was processed.

I've been calling their landline numbers to enquire with regards the order with no avail. The second order I placed on the 17th of Dec was delivered today. I called the call centre number and was informed that the order I placed on the 1st of Dec was picked up by courier on the 17th of Dec. Where could my items be? I am sooo disgusted by their service