Bad Service from Makro Germiston

My pathetic service was from Makro Germiston. I did an online purchase of a Forstner Bit 10mm Hss and a Cadac 15KG gas bottle on Sunday, 14 July. I had 3 options on how to deliver my items 1 delivery 2 instore collection and 3 delivery clocks, so I decided that i will split the order so I could get my drill bit on Friday 19-07-2014 and later the Gas Bottle for instore collection, not once was there an option for me to choose from which store I can pick up, I only saw on my confirmation email that I will have to collect it at Makro Germiston, I stay in Pretoria, is about 50km

I called the call center at 10:00 on Monday morning to hear if they could help, so I could collect the Cadac gas bottle from Makro Wonderboom. The lady who helped me over the phone said she would send the order to see if it is possible and she would call me back.

On Tuesday I received an email from Makro stating your request was updated.

Ashleigh Panday (Macro) Jul 16, 15:51 SAST Good day Gert,

Trust you are good.

Please note that we cannot deliver the order to you or to Wonderboom as the order has already been invoiced and is ready for collection at Germiston.

Unfortunately for the inconvenience caused and delayed response.

regards Ashleigh

So, I went to Makro on Wednesday to pick up my gas bottle that said "ready for collection". On arrival, I gave a copy of the email to the lady, at the online store in Makro, and no gas bottle was found. The Lady, who helped me took me to Mr. Gift, who said that he would call her and also send an email so I asked him to copy me in so I could know what is going on. I also told him I was here to collect so i expect now that Makro will deliver to my home.

To date, I have received no email.

Gert