BAD SERVICE FROM MAKRO CUSTOMER SERVICE

Good Day,

I am extremely disappointed with the service I have received regarding my online order.

My order was handed over to the courier on 1 March, and the estimated delivery date was Friday. It is now Friday and the order is still not even out for delivery.

I contacted the call centre to get an update, but the experience was very frustrating. The line dropped while I was speaking to the agent, and no one called me back. While I was on the call, the agents tried contacting Value Logistics but received no answer, and eventually my airtime ran out without any resolution or callback.

This level of service is unacceptable. Other retailers, such as Game, offer same-day or next-day delivery, yet it has now been five days and I still have no clear update on my order.

I would like:

An urgent update on where my order currently is.

Confirmation of when it will be delivered.

An explanation for the poor service and dropped calls without any follow-up.

Please treat this matter as urgent.

Regards, Taylor