BAD SERVICE FROM MAKRO CENTURION

I purchased groceries on the 26th of October 2023 amounting to R710.50 and some of my items were cancelled due to being out of stock, I was only notified about that later after having collected my items at Makro Centurion which now amounted to R610.25 in total. (Difference is R100.25)

I asked what was going to happen now, and I was told they would refund my money. On Monday the 06th of November 2023 I was at Makro Centurion to at least make it easier for them by picking up those items that were cancelled on my order and I got told, this is the online order and that's not how it works. While you receive zero communication about your refund or cancelled items. And up to this day 2 weeks later no refund processed yet.

This is the worst customer service I have ever received from MAKRO!

I want my R100.25 back!