Bad service from Makro Centurion and Camp master

Good day

See first email below

On Saturday 9th of February 2019 I received a call from Makro Centurion saying my Fridge Freezer was fixed. **********

I insist that the fridge be delivered to me because of the long waiting period to get any feedback regarding it.

The fridge was delivered on Friday 15th of February 2019 to me. So the fridge was away for 10 weeks. Your policy seed 6 weeks, I waited 10 weeks.

On the job card fault description it says Test and Service. So nothing was fixed.

I have tested it again over the weekend on my bakkie and my brother in law car, but still the 12 volts connection is not working.

I am now really disappointing in the service of Makro Centurion and Campmaster.

10 weeks I have waited to get my fridge freezer back FIXED. But still it is not working.

I know insist on getting my money back or a new Fridge Freezer. I will not wait again for it to go back and be fixed, you had 10 weeks to do it. And I don't want credit for the Fridge Freezer only my money back of a new Fridge Freezer.

Your urgent attention in this regard would be appreciated.

Regards,

Dewald van Heerden

Sel: ********** Email: **********

---------- Forwarded message --------- From: Dewald van Heerden ********** Date: Fri, Feb 8, 2019 at 10:02 AM Subject: CAMPMASTER FRIDGE - DJ VAN HEERDEN To: ********** **********

Good day

I have handed in my Campmaster Fridge in at Makro Centurion on 07/12/2018, as it was not working. Till today I had no feedback from them. It is 8 weeks now.

On 02/02/2019 I went back to Makro Centurion to find out what is happening with my Campmaster Fridge just to return with no answer. The lady who help me promises that they will phone on Monday 4 Feb 2019 to find out what is happening and that they will get back to me. Till today I had no feedback.

I am really disappointed in the services I am receiving from Makro Centurion. I can't seem to get through on the telephone number ***.

I would really want to know what is going on with my Campmaster Fridge, as I want to go on holiday

Your urgent attention in this regard would be appreciated.

Dewald van Heerden

Sel: ********** Email: **********