bad service from Makro Centurion

Item: Makro
Rating: 1
Author: Puseletso M

my name is mosima mathebula id *** bought a fridge from Makro 03/07/2020 and I told makro in November 2020. makro told me that they will senmd a technichian from defy to fix the fridge. I took it back to them on the 8th of January with a truck and I paid R1500. they brought it back to my house on the 18 of February. They send a technichian from defy and he checked founfd that there is no compressor. he came and tried to fix it still is not working. they are not answering my calls, my numbers are ***

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Replies (1)

Makro's replyOfficial

25 Feb 2021, 16:48

Good day Puseletso,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply25 Feb 2021, 16:48

Official