Bad Service from Makro

I purchased an office executive chair (Order No. MAK***) on January 28, which was delivered on January 31. Upon assembly, I found that the *****s did not tighten properly, causing the chair to feel unstable. In fact, one of the *****s came loose when I sat on it. Due to this issue, I immediately scheduled a return on the same day.

However, it has now been two weeks, and the chair has still not been collected, despite my multiple follow-ups via phone. Each time I have called, I have been assured that someone would get back to me, yet I have not received a single update regarding the return or collection. This delay is unacceptable, and I am extremely disappointed with the lack of responsiveness.

The chair remains packed in its original packaging, ready for collection. Everyone says they will get back to you but no feedback comes from anyone.

I kindly request urgent feedback and a resolution to this matter at the earliest convenience.