NM
Nobuhle M

1 reviews | Active since Feb 2017

19 Dec 2020, 12:40

Bad service from Makro and his manager is with an attitude

My name it's Nobuhle Masombuka.

My problem it's the bad service that I received from Makro Vanderbijlpark. On their entrance they've got a table and chairs for R1499. 00.and I immediately call the assistant by the name of Fiston, and he said I can get the new ones inside. I must talk to Bheki it's his department. But we were both out side and he saw what I was looking for. I went to Bheki, and tell him what I was looking for, he checked the chairs and couldn't find the table. Then he called his colleague to assist to check for the table. He asked me if I know the price of the table and chairs. I told him that I saw them out side for R1499. 00.he started to disagree with me by telling me that the price of chairs and table it's different. Then I took him out side, he saw it and try to make an excuse that some time customers are removing the prices. But he saw and agree with me that it's only one price that says chair and table for R1499 . I told him to call his manager. The lady by the name of Anneke Dupreez, she's the manager, she just told me that, it's only the table price that I saw, not with chairs. And it's customers fault that they are removing the prices.. I just left her and buy what I was looking for which was the Defy stove. On my way out, I saw something different, now they put on both prices for a table and chairs.. How is that.

I will put both pictures.the bad service that I received from Anneke was not a good service, cause she couldn't even wanted to Check with me on what I saw out side before she even answer me. I want to buy that set, with the price that I saw..

I can't attach the pictures.

Your urgent respond will be highly appreciated.

0
Replies (1)
Makro
Makro's reply19 Dec 2020, 14:56
Official
Good day Nobuhle,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team