Bad service from Makro

I thought I will never post on this platform again but situation forces you to post and this is mainly because of the level of service we receive from these companies.

It’s been 2 weeks if not more since I decided to make a purchase of a fridge, mirror and pots on the Makro website. The mirror was cancelled and subsequently refunded due to availability, the fridge was delivered but my pots have not been delivered up until today. I have called your call centre many times which had a financial implication and I can tell you that up until today my pots have not been delivered or refunded.

Let me give you a ref of an email that I sent to you guys because I do not want to explain myself again but on this ref I want you to focus on the call that I made to Makro and asked to speak to a supervisor but I was put on hold for 20 minutes, I am sure the agent did not waste her time to call the manager but she decided to take a comfort break on my accord.

I want you guys to compensate me for all the calls I have made to Makro and a mirror would be a good compensation. The ref is 2IEB4